Frequently Asked Questions
Everything you need to know about shopping with Cool Planet Online.
What is your return policy?
We offer a 30-day hassle-free return policy. Items must be unworn, unwashed, and have all original tags attached to be eligible for a full refund.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the country. International shipping can take between 7-14 business days depending on the destination.
How do I know which size to order?
Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our chart to ensure the perfect fit.
Are your materials sustainably sourced?
Yes, at Cool Planet Online, we prioritize eco-friendly fabrics including organic cotton, recycled polyester, and Tencel to minimize our environmental footprint.
Can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.