Returns & Exchanges
At Cool Planet Online, we want you to love what you wear, so we offer a seamless 30-day return policy for all unworn apparel and accessories. Ensure your items are in original condition with tags attached to qualify for a full refund or exchange.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Place the unworn fashion items securely in their original packaging, ensuring all designer tags and hygiene seals are intact.
Label and Ship
Print the prepaid shipping label provided by our portal, attach it to your package, and drop it off at any authorized courier location.
Receive Your Refund
Once our quality control team inspects your return, we will process your refund or ship your exchange within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing